You can reset your password by following the steps:

1. Go to https://www.daedalusonline.eu/members-signin.php ;
2. Click on “Lost password?”
3. Fill in your username/email and click on “Send activation link”
4. Click on the link in the email you received;
5. Fill in and confirm the new password, click on “Change password”;
6. The next time you log into your account, you will be able to use the new password.

Most of the time the username is the same as the email address.

If not, please write to us at: survey_ro@daedalusonline.eu.

To change your email address, as well as your username, you can follow the steps below:

1. Go to https://www.daedalusonline.eu/members-signin.php ;
2. Fill in the email address you are currently signed up with and your password to log in;
3. On the “general information” section you can fill in “new email” and “rewrite email”;
4. Press the "save email" button;

At the next login, you will be able to use the new email filled in the steps above.

Survey invitations are sent by email/application to people who meet certain criteria requested by customers. We are unable to determine the frequency with which you will receive the survey invitations, but rest assured that we will send them to you whenever appropriate. Make sure you don't miss the annual update questionnaire, it increases the chance of receiving more questionnaires and especially, questionnaires matching your profile.

Invitations may also end up in your SPAM folder, so please check your SPAM folder periodically to make sure you don't miss out on the opportunity to participate in the surveys. You can set your settings so that you no longer receive emails from us in SPAM and save the email address survey_ro@daedalusonline.eu in your address book, at your contacts. If you need support to save your address to your address book, please email us to find the most appropriate saving method for the domain you are using.

For surveys, invitations are sent to persons who meet certain criteria requested by the client. We cannot guarantee a certain number of survey invitations within a certain time period.

Another possible cause of the small number of invitations received is the lack of information about you.

Please fill in all the data required in the recruitment questionnaire and in the "Update data" survey correctly and let us know when these data change. The "Data Update" survey is conducted annually between June and September.

For each completed survey, the person who completes the survey will receive a number of points, depending on the length and difficulty of the survey. In each survey invitation you will find the information related to the duration of the survey, the deadline for completion and especially the number of points you will receive for completing all or part of it.

If you want to unsubscribe, you can send an email to survey_ro@daedalusonline.eu with the subject “unsubscribe”. Please wait 5 business days for your information to be completely deleted from our database.

Each person has the right to join the Daedalus Online community with a single email address.

If a person is found to have multiple accounts, Daedalus New Media Research has the right to inactivate all of that person's accounts without prior notice.

You only receive referral and enrolment points when a referral campaign is running. We'll always email you when a campaign like this starts. Recommendation campaigns are conducted twice a year.

If a person is found to have multiple accounts, Daedalus New Media Research has the right to inactivate all of that person's accounts without prior notice.

In order to guarantee the quality of the statistical analyses delivered by Daedalus New Media Research to the clients, it is periodically analyzed whether there are people who provide inappropriate answers in the received surveys, such as the use of indecent language, answering far too quickly that they do not even have time to read the questions, etc. If these behaviors are found to be in violation of the Community Guidelines, Daedalus New Media Research has the right to delete a respondent from the database without prior warning and without justifying the decision.

The surveys address topics such as product testing, TV ad testing, new product launches, and measuring customer satisfaction on a product/service. Your answers will help develop and improve the product/service in question.

Surveys shall only be sent to registered respondents in the Daedalus Online community. There are no model surveys you can fill out. Each survey received by email by our respondents is a real invitation to online market research and their responses can influence the future of the market and help manufacturers make decisions.

Your personal data does not reach our customers or third parties/companies. The replies in the questionnaires are depersonalized and subsequently statistically processed.

The survey can close after the first demographic questions if you do not match the profile we are looking for. Survey invitations are based on your demographic information filled in when you join the community and/or update them. For example, we are looking for respondents from a city of over 50,000 inhabitants, aged between 35-45 years old, to find out their opinion about the characteristics of the FORD car. You will receive an invitation to the survey if you are from a city of over 50,000 inhabitants and you fall within that age range, but if you are not a FORD driver, but a different type of car, you do not correspond to the profile because we want feedback only from the respondents who drive FORD and know its characteristics in detail. In this situation, you will receive 20 points for the time spent completing the qualification questions. This is just an example of why you receive surveys, but you may not qualify to complete them fully.

Most questionnaires do not allow completion from outside the territory where you were registered.

Surveys can only be completed from the country where you are registered. Each country has different products and services or there are the same products, but they differ in quality, behavior, and price, even when they have an international circulation, so it is important to answer surveys only when you are in the territory of the country where you registered.

Most of the time, surveys of reasonable duration can only be accessed once. For a large part of surveys with a long duration, there is this facility, to interrupt and re-access, but it is always mentioned in the invitation letter.

Also, do not use the keyboard or other buttons such as (back) unless explicitly indicated in the survey because you risk interrupting it and not being able to resume it, thus losing the opportunity to receive points for completing it partially or totally.

Changing/withdrawing the already updated score can be done when after the closure of the study, thorough checks are made manually to see the quality of the data received, for example: contradictory answers, lack of answers to open questions, inconsistency in completing, etc.

We're sorry if you're experiencing issues like this that are preventing you from completing the survey, we're always working to improve your completion processes.

Please take a screenshot of the error displayed and email it to us with some details: when it was displayed (at the beginning, during, or at the end of the survey), if it was displayed after an atypical step, any details help us to send feedback to the technical team to take the necessary steps to resolve the issues that have arisen. We mention that not always errors can be solved during the collection, but this can be an example to follow in order not to be displayed in the following surveys. A large part of the surveys received is created by the clients for whom the collection is made, therefore, Daedalus Online cannot intervene at all in taking responsibility and solving the errors that have occurred.

We send a higher number of invitations than necessary responses because not everyone who receives an invitation responds to or does not qualify for each survey sent, and the deadline for completion is set according to the requirements of the end customer. If the response rate on a survey is higher than calculated when sending out invitations, based on previous surveys, then the survey closes earlier than the deadline written in the invitation letter. Unfortunately, this is not something we can control because it is up to the respondents and that is why we cannot write the exact time (time) of the survey closing as we have been asked in the past. There are also studies that require a fixed number of questionnaires per day, and when that number is performed/reached, the survey is paused until the date written in the box that will be displayed after clicking the link, which can be opened again at that date.

The reasons for invalidation are either the duration of completion substantially less than the average duration of completion of that survey which is established by pre-testing so that questionnaires are not accepted which are completed in an insufficient time to read at least everything that is written in the questionnaire. Another reason for invalidation is the contradictory or missing answers/inconsistency of answers to open-ended questions. All these are quality invalidations and all invalidated questionnaires must be restored.

If you received the minimum points (20), it means that you either did not meet the characteristics requested by the customer (you do not correspond to the profile you are looking for) or the maximum limit of completed questionnaires corresponding to your profile has already been reached.

Points for certain surveys may update in your account after the survey closes and the final data is collected. In some cases, the delay may be several days and less rarely on the order of two weeks.

If a survey does not correspond to your principles and values or you consider that it addresses a social situation in which you feel constrained or uncomfortable to respond, you have the full right to refuse to complete it until the end because participation is voluntary. If you consider it useful, you can send us an email with your feedback, and if this is a relevant observation for the respondents' research and approach, we will send it to the client. Please note that any survey that is interrupted or not completed to the end will result in points being lost, they will not be able to be updated.

We love it every time you accept our invitation to complete surveys, but you don't have to respond to all the invitations you receive. You can fill in the surveys when you have the time, taking part is voluntary. You decide when and if you want to answer the polls.

It is important, however, to keep in mind that a long period of inactivity can lead to the closure of your account. If in the last 6 months you have not responded to any survey received by email, your account may be closed until you are able to resume work. Also, completing as many surveys as possible can automatically enroll you in the GOLD Club, and there are extra benefits (prizes, sweepstakes, etc. – check the rules section to see details about the GOLD CLUB). We encourage you to complete as many surveys as possible in order to enjoy the benefits of the GOLD Club. Find out more about this club by clicking here.